Frequently Asked Questions
Get quick answers about printing, embroidery, turnaround times, fees, and the ordering process.
Turnaround and Rush
Rush orders are available, and a rush fee applies.
Production time starts after your final mockup approval. Screen print is typically 10 business days, digital print is typically 5 business days, embroidery is typically 10 business days, and promotional items are typically 15 business days.
Setup, Digitizing, and Artwork
Setup is charged per color and per location. Setup fees recur on reorders.
Digitizing is a one time fee per design. Reorders reuse the digitized file if the design is unchanged.
Vector files avoid artwork fees. Non design files like JPEG and PNG may require an artwork fee. Once your artwork is on file in vector format, the fee is not charged again for that design.
Sizing and Surcharges
Sizes 2XL and up have an oversized surcharge.
Ordering and Approvals
Production starts only after final mockup approval.
You can place orders online or in person.
Yes. Vector files work best, and other formats can work if they meet quality requirements.
Add your address and Mon–Fri 9:00AM–5:00PM MST (you already added opening hours to schema earlier).